Australian Made | Clinical Performance | Certified Organic Ingredients

Free standard shipping for all Australian orders over $150 AUD

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Refund policy

Shipping & Returns Policy

Effective Date: 1 July 2026

At SEA60 Noosa, we take great care in crafting and delivering every order. Please review the following Shipping & Returns Policy before making a purchase.

Returns & Refunds

We want you to be delighted with your SEA60 Noosa experience.

Due to the nature of skincare products and for hygiene and safety reasons, we cannot accept returns or exchanges on opened, used, or tested products unless required under Australian Consumer Law.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases.

Please choose carefully before completing your order.

Damaged, Faulty or Incorrect Items

If your order arrives:

  • Damaged in transit

  • Faulty

  • Defective

  • Incorrectly supplied

Please contact us within 7 days of delivery at hello@sea60noosa.com.au.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the damage or fault

Once reviewed, we may offer:

  • A replacement product

  • A refund

  • Store credit

  • Another remedy as required under Australian Consumer Law

Eligibility for Return Assessment

To be eligible for review, products must:

  • Be purchased directly from SEA60 Noosa

  • Be accompanied by proof of purchase

  • Be reported within 7 days of delivery

  • Remain substantially in their original condition where applicable

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If a product has a major fault or does not meet consumer guarantees, you may be entitled to a replacement, repair, or refund in accordance with applicable law.

Return Shipping Costs

Where a return is approved due to a faulty, damaged, or incorrectly supplied item, SEA60 Noosa may cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless required by law.

 

 

Shipping Policy

Order Processing

All orders are packed and dispatched from Noosa, Queensland.

Orders are generally processed within 1–3 business days following payment confirmation.

Please allow additional processing time during:

  • Product launches

  • Promotional periods

  • Public holidays

  • Peak seasonal periods

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship throughout Australia and select international destinations.

If shipping is unavailable to your location, please contact us at hello@sea60noosa.com.au.

Estimated Delivery Times

Estimated delivery times are provided as a guide only and may vary depending on location and carrier conditions.

Australia

  • Standard Shipping: 2–7 business days

New Zealand

  • Standard International Shipping: 5–10 business days

International delivery times may vary depending on destination and customs processing.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery location

  • Parcel size

  • Parcel weight

  • Shipping method selected

Free Shipping

SEA60 Noosa offers complimentary standard shipping on Australian orders over $180 AUD.

This offer may be amended or withdrawn at any time without notice.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

SEA60 Noosa is not responsible for delays, losses, or additional shipping costs arising from incorrect delivery information supplied by the customer.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

While we will assist where possible, SEA60 Noosa cannot guarantee delivery timeframes and is not liable for delays caused by:

  • Postal network disruptions

  • Weather events

  • Customs inspections

  • Carrier delays

  • Industrial action

  • Circumstances beyond our reasonable control

International Orders, Customs & Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer.

SEA60 Noosa is not responsible for customs delays, import fees, duties, taxes, or products held by customs authorities.

Contact Us

For any shipping or returns enquiries, please contact:

SEA60 Noosa
Email: hello@sea60noosa.com.au
Website: www.sea60noosa.com.au